Privacy Policy
Western Sydney Community School Transport (WSCST)
Website: www.wscst.org.au
Email: info@wscst.org.au
Last Updated: August 2026
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Our Commitment to Privacy
Western Sydney Community School Transport (WSCST) respects your privacy and is committed to protecting the personal information of parents, guardians and students who use our school transport services.
We understand that families trust us with their personal information and we take that responsibility seriously. We are committed to handling your information securely and responsibly in accordance with the principles of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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What Information We Collect
When you enquire about or enrol in one of our transport services, we may collect personal information including:
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Parent or guardian names
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Email addresses
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Telephone numbers
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Residential address
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Student name
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School attended
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Year level (where relevant)
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Transport requirements and pickup/drop-off information
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Any other information you choose to provide during the enrolment process
We only collect information that is reasonably necessary to provide our services.
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Why We Collect Your Information
We collect your information so we can:
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Assess whether your address can be serviced by our existing bus routes
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Plan bus routes and determine convenient pickup and drop-off locations
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Communicate with parents regarding enrolment, transport arrangements and service updates
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Generate invoices and manage customer accounts
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Maintain accurate business and financial records
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Respond to enquiries and provide customer support
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Improve our transport planning and future service availability
Your residential address is particularly important as it enables us to efficiently design routes and establish bus stops that best serve families within each area.
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How We Collect Information
We collect information directly from you when you:
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Complete our online Google Forms
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Contact us by email or phone
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Submit an enquiry through our website
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Provide information during the enrolment process
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How We Store Your Information
We use reputable cloud-based business systems to securely store and manage your information.
Your information may be stored in:
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Google Workspace (including Google Forms and associated business applications)
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Xero accounting software for invoicing and financial record keeping
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Microsoft OneDrive for operational planning and route analysis spreadsheets
These providers employ industry-standard security measures to protect customer data.
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How We Keep Your Information Secure
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures include:
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Password-protected business systems
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Secure cloud-based storage
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Restricted access to personal information
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Use of reputable software providers with security safeguards
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Regular review of stored information to ensure it remains necessary for our business purposes
While no electronic storage system can be guaranteed to be completely secure, we take reasonable precautions to safeguard your information.
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How We Use Your Information
Your personal information is used solely for operating and improving our school transport service.
We do not sell, rent or trade your personal information to third parties.
We will only use your information for purposes related to:
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Providing school transport services
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Customer communication
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Financial administration
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Business planning and operational analysis
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Who We Share Information With
We may share your information only where necessary with trusted service providers that assist us in operating our business, including:
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Xero (for invoicing and accounting)
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Google Workspace (for form collection and business communications)
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Microsoft OneDrive (for secure business file storage)
These providers are used solely to support the operation of our business.
We may also disclose information where required or authorised by Australian law.
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Overseas Disclosure
Some of the cloud service providers we use may store or process information on servers located outside Australia. Where this occurs, we rely on providers that maintain appropriate security and privacy protections consistent with international standards.
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Access and Correction
You may request access to the personal information we hold about you. If any information is incorrect or out of date, please contact us and we will take reasonable steps to correct it.
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How Long We Keep Information
We retain personal information only for as long as it is reasonably required for our operational, legal and accounting obligations.
Financial records are retained for the period required under Australian taxation and business record-keeping laws.
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Cookies and Website Analytics
Our website may use standard website technologies such as cookies or analytics to understand how visitors use our website and to improve user experience. These technologies generally do not identify individual users.
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Children's Privacy
Our services are provided to parents and guardians. We collect student information only where necessary to provide school transport services and expect that enrolment information is submitted by a parent or legal guardian.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website.
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Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have concerns about how your information has been handled, please contact:
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Western Sydney Community School Transport (WSCST)
Email: info@wscst.org.au
Website: www.wscst.org.au